jay9's Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to jay9's online platform and all related services. When you visit the jay9 website, create an account, or use any of our services, the terms of this policy apply to you.

jay9 is a trusted online gaming and betting platform for users in Bangladesh. We believe that protecting your privacy and ensuring the security of your information is a core part of our responsibility. By using our services, you are considered to have consented to the collection and processing of information as described in this policy.

To learn more about us, visit our complete information about jay9 page. This Privacy Policy may be updated from time to time, so we encourage you to check it regularly.

2. What Information We Collect

jay9 collects various types of information to run its services properly and improve the user experience. This information is divided into the following categories:

2.1 Registration and Identity Information

When you create an account on jay9, we collect your name, date of birth, mobile number and email address. This information is used to verify your identity and maintain account security.

2.2 Financial and Transaction Information

During deposits and withdrawals, we record your payment-related information. jay9 supports bKash, Nagad, Rocket, Upay and bank transfers. Details of each transaction are stored securely. However, the full PIN or password of any card or mobile banking account is never stored.

2.3 Gaming Activity Information

Your activity on the platform — including which games you have played, bet amounts, win and loss history, and VIP programme progress — is logged in our system. We use this information to prepare relevant services and offers for you.

2.4 Technical Information

When you use our website or app, your device's IP address, browser type, operating system, pages visited and session duration are recorded automatically. This information helps maintain platform security and resolve technical issues.

3. How the Collected Information Is Used

jay9 uses the information it collects only for specific purposes. We never sell your information to third parties. The main purposes for using information are listed below:

• To create, verify and manage your account.
• To process deposits, withdrawals and other financial transactions securely.
• To identify and resolve technical issues on the platform.
• To detect fraudulent activity and maintain security.
• To prepare relevant promotions and bonus offers based on your preferences.
• To correctly deliver rewards and cashback under the VIP programme.
• To provide effective customer support via live chat and email.
• To improve the overall quality of the platform and the user experience.

Our jay9 Terms and Conditions serve as the legal basis for this use of information. We will notify you in advance of any changes to how your information is used.

4. Cookies and Tracking Technologies

The jay9 website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that make your next visit easier and more personalised.

4.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, verify security and retain form data. Without these cookies, the site cannot function properly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, layout settings and gaming preferences. They make your experience more convenient.

4.3 Analytical Cookies

We use analytical cookies to collect aggregated information about how the platform is used. This information is not personally identifiable and is used solely to improve the quality of our services.

You can accept or reject cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

5. Information Sharing with Third Parties

jay9 never sells your personal information for commercial purposes. However, in certain circumstances we may share limited information with trusted third parties:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay and banking services is shared. This information is used solely for transaction purposes.
• Technology service providers: Providers of the technical infrastructure needed to operate the platform have access to limited information. They operate under agreements consistent with jay9's privacy policy.
• Security and fraud prevention services: Information necessary to protect accounts and prevent fraudulent activity may be used.
• Legal obligations: Information may be shared with authorities in response to a court order or applicable legal requirement.

All third parties with whom information is shared operate under strict confidentiality agreements and may not use the information they receive beyond the specified purpose.

6. Data Security Measures

jay9 uses multiple layers of industry-standard security to keep your information safe. These measures protect you from data theft, unauthorised access and other security risks.

7. Your Data Rights

As a jay9 user, you have several important rights over your own information. We respect these rights and help you exercise them:

7.1 Right to Know

You can find out at any time what information we hold about you and how it is being used. Contact our support team for this.

7.2 Right to Correction

If any information in your account appears incorrect or incomplete, you can request that it be corrected. Basic details such as address or contact information can be changed directly from your profile.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information must be retained for a specified period due to legal or regulatory obligations.

7.4 Right to Object to Processing

If you believe your information is being used unfairly, you have the right to object. We will review such requests promptly.

7.5 Right to Opt Out of Marketing Communications

You can stop receiving promotional messages or emails from jay9 at any time. This setting can be changed from the preferences section of your account, or you can inform our support team.

8. Data Retention Period

jay9 keeps your information for as long as necessary — that is, while your account is active and for as long as needed to meet applicable legal obligations. In general:

• Account and identity information: retained for a minimum of five years after the account is closed.
• Financial transaction records: kept for the period required under applicable financial law.
• Gaming activity logs: for the duration the account is active and for at least two years after closure.
• Technical logs: for a maximum of one year, after which they are deleted automatically.

Once the specified period has passed, information is securely deleted or anonymised so that it can no longer be linked to any individual.

9. Protection of Minors' Information

All jay9 services are strictly for persons aged 21 and above. We do not knowingly collect any information from minors. If a minor has registered on our platform by mistake, we will cancel that account and delete all associated information as soon as we become aware of it.

To read our full policy on responsible gaming, including details on age verification and problem gambling, visit the Responsible Gaming Guidelines page.

10. Changes to the Privacy Policy

jay9 may update this Privacy Policy from time to time. Changes to various parts of this policy may occur as a result of changes to the nature of our services, technical developments, or changes to applicable regulations.

If a significant change occurs, we will:

• Display a notice on the main page of the website.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of this page.

Continued use of the platform after a policy change indicates your agreement to the new policy. If you do not agree with the changes, you may request that your account be closed.

11. Contact and Complaints

If you have any questions, concerns or complaints about the Privacy Policy, the jay9 support team is always ready to help. We provide service in both Bengali and English, 24 hours a day, 7 days a week.

For answers to common questions, check our Frequently Asked Questions (FAQ) page — it covers many common questions about privacy, accounts and payments.